Driving Change

Driving Change

The UPS Approach to Business

Book - 2007
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Explains how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.
Publisher: New York : Hyperion, c2007
Edition: 1st ed
ISBN: 9781401302887
1401302882
9781401309077
1401309070
Characteristics: xiii, 289 p. ; 25 cm
Additional Contributors: Dalzell, Frederick

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